Pansy Cottage & Garden

"Practical Beauty For Your Home"


Our Policies

Customer Service
Placing an order through our shopping cart is as secure as ordering by phone. Should you have questions and want to speak to a real person please call our customer service number at (310) 738-2947 Monday through Friday between the hours of 9:30 am - 3 pm Pacific Time.
After adding items to your cart please select your delivery area (West Coast, Mid-West, East Coast or Canada) from the drop down menu to calculate shipping fees. We ship from sunny Southern California.

*If your order fits in a priority mail envelope you will be refunded shipping fees accordingly.

Most items have a short production wait and ship as soon as they are produced. We ship via FedEx and USPS whichever is more economical. Keep in mind that FedEx does not consider Saturday & Sunday as business/shipping days. We DO NOT ship outside the United States with the exception of Canada.

Production Time
Because our products being individually handmade
there is a 2-3 week production window
unless otherwise stated as "ready to ship".

We are worth the wait! Visit the Guest book & Testimonials page
to see what customers are saying about us!

Please remember that due to the hand finishing of many of our products,
slight variations may be possible as with the nature of this type of artistry.

Payment Options
For your shopping convenience, we accept Visa, MasterCard, Discover and Pay Pal through our secure server/website host. Please feel confident that your security and privacy is of utmost importance to us. Your private information is kept in strict confidence.

Return Policy
All sales are final please make careful choices. However, if for some unforeseeable reason you are unhappy with your purchase, we will be happy to discuss a refund with you within 5 days of receipt of  your item(s). We do not  refund shipping fees or shipping costs incurred for the returned items. O
nly items that are in new, resell-able condition will be accepted. Any items returned that are found to be used in any manner will not receive a full refund.

Thank you for your business!

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